Shipping policy

Last updated: November 12, 2026

Shipping policy

Shipping cost

Free delivery to the destinations available at checkout. Enter your delivery address at checkout to confirm availability. All options and prices are shown at checkout before you pay.

Processing time

We usually process orders within 1–3 business days (Monday to Friday, excluding holidays).

Delivery time

Estimated delivery is 7–12 days from the day you place your order, processing included. During holidays and peak seasons, delivery may take a little longer, but in any case we deliver no later than 30 days after your order, unless we agree otherwise.

Priority Processing

Priority Processing (+€9.95 / +$9.95) is an optional add-on that you can tick on the product page. It moves your order up in our processing queue. It does not change the carrier's transit time.

Tracking

As soon as your parcel is on its way, we email you a tracking link. Tracking can take 1–2 business days to update after you receive the link.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us at support@treeglowup.com with your order number (and photos, if it is damaged) and we will send a replacement or give you a refund.

Address changes and failed deliveries

Please check your shipping address at checkout. If you need to change it, email us as soon as possible, before your order ships. We are not responsible for parcels delivered to an incorrect address entered at checkout.

Customs and duties

Prices include all taxes we are required to charge. We are not VAT registered, so we do not charge VAT. For deliveries from outside your country, import VAT and customs charges (if any) are set by the authorities of your country and may be collected by the carrier or postal operator on delivery.

Questions

Email us at support@treeglowup.com and we will be happy to help.

Operator: TreeGlowUp (operated by Lubomír Štěpančík, sole trader), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic, company registration number (IČO 17599741), VAT status: Not VAT registered. Email: support@treeglowup.com.