Warunki świadczenia usług
Last updated: November 12, 2026
Overview
This website is operated by TreeGlowUp (operated by Lubomír Štěpančík, sole trader) ("TreeGlowUp", "we", "us", "our"), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic. By visiting the Site or purchasing from us you agree to these Terms of Service. Please read them carefully.
Online store terms
By using this Site you confirm that you are at least the age of majority in your country of residence. You may not use our products for any illegal purpose.
Products and prices
We make every effort to display our products as accurately as possible. Prices are shown in EUR (European Union) or USD (rest of the world) and may change without notice. Prices include all taxes we are required to charge. We are not VAT registered, so we do not charge VAT. For deliveries from outside your country, import VAT and customs charges (if any) are set by the authorities of your country and may be collected by the carrier or postal operator on delivery. Optional add-ons (such as Priority Processing) are only added to your order if you choose them yourself. We reserve the right to limit quantities and to refuse or cancel any order, for example in case of a pricing error or suspected fraud; if we cancel a paid order we will refund you in full.
Orders and payment
When you place an order you will receive an order confirmation by email. A contract is formed when you receive this order confirmation, which we send right after you place your order. You can withdraw from the contract as described in our Refund policy. Payment is taken at checkout through our payment providers.
Shipping
Delivery is free to the destinations available at checkout. Estimated delivery is 7–12 days, and in any case no later than 30 days after your order, unless we agree otherwise. See our Shipping policy for details.
Returns and refunds
Every order is covered by our 30-day money-back promise. See our Refund policy for how to return an item.
Product use
Our lights are decorative outdoor lighting. Please follow the instructions supplied with your order when you position the light sections, fit the ground stakes and connect the power supply (or the optional solar panel). Do not open, modify or repair the light sections or the power supply yourself. The product is not a toy: keep small parts away from children.
Intellectual property
All content on this Site, including text, images and logos, belongs to TreeGlowUp (operated by Lubomír Štěpančík, sole trader) or its licensors and may not be used without our permission.
Limitation of liability
To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of the Site or our products. Nothing in these terms limits any rights you have as a consumer under applicable law.
Governing law
These Terms are governed by the laws of the Czech Republic, without prejudice to the mandatory consumer protection rules of the country where you live.
Out-of-court dispute resolution
If you are a consumer and we cannot settle a complaint between us, you can turn to the out-of-court dispute resolution body for consumer disputes: Czech Trade Inspection Authority (Česká obchodní inspekce), https://adr.coi.cz/en.
Changes
We may update these Terms from time to time. The version published on this page applies to your order.
Contact
Questions about these Terms? Email us at support@treeglowup.com.
Operator: TreeGlowUp (operated by Lubomír Štěpančík, sole trader), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic, company registration number (IČO 17599741), VAT status: Not VAT registered. Email: support@treeglowup.com.