Política de reembolso

Last updated: November 12, 2026

30-day money-back promise

Changed your mind? No reason needed. Request a return within 30 days of delivery for a new or lightly used item. Return postage applies to change-of-mind returns.

This promise is a voluntary guarantee on top of your statutory rights described below. Refunds under it cover the purchase price of the returned item.

How to start a return

Email us at support@treeglowup.com with your order number and, if you like, the reason for the return. We reply within 1–2 business days with the return address and instructions. Please write to us before you send anything back: it lets us give you the right address and match your parcel to your order faster.

Return conditions

These conditions apply to the money-back promise. Conditions for the statutory right of withdrawal are set out below.

• The item should be new or lightly used and complete, with all light sections, ground stakes and other parts that came with it.
• Please keep the original packaging if you can.
• Add-ons you chose (such as Priority Processing) are refunded together with the order they belong to.

Return address

Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic. Please add your order number to the parcel and use a trackable shipping service.

Return shipping

Return postage applies to change-of-mind returns and is paid by you. If the item arrived damaged, defective or wrong, we cover the cost.

Refunds

Once your return arrives, we will email you to confirm. Refunds under the money-back promise are issued to your original payment method within 5–10 business days. Your bank may need a few extra days to show the credit.

EU right of withdrawal (14 days)

If you live in the European Union, you have the statutory right to withdraw from your purchase, without giving a reason, from the moment your order is confirmed by email (right after you place it) until 14 days after you receive the goods. To use it, send us a clear statement, for example by email to support@treeglowup.com; you can use the model form below, but you do not have to. Our approval is not needed.

If you withdraw, we refund all payments we received from you, including the cost of the original standard delivery (but not the extra cost of a more expensive delivery option you chose), no later than 14 days after we receive your withdrawal notice. We use the same means of payment as you used for the original transaction, unless you expressly agree otherwise; you will not pay any fees for the refund. We may wait with the refund until we have received the goods back or you have shown that you have sent them. Please send the goods back within 14 days of telling us that you withdraw; you pay the direct cost of returning them. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

In the first 14 days after delivery you can use either the statutory withdrawal or the 30-day promise; from day 15 to day 30 only the promise applies. Return postage is paid by you in both cases.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: TreeGlowUp (operated by Lubomír Štěpančík, sole trader), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic, support@treeglowup.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Damaged, defective or wrong items (legal guarantee)

Independently of the 30-day money-back promise, if you are a consumer in the European Union, you have the statutory rights for defective goods (legal guarantee of conformity) for 24 months from the moment you receive the goods. Wherever you live, if an item arrives damaged, turns out to be defective within this period or is not what you ordered, email us at support@treeglowup.com with your order number and photos. We will repair or replace it, or give you a price reduction or a refund as the law provides, and we cover the shipping costs.

Your statutory rights

This policy does not affect any consumer rights you have under the laws of your country.

Contact

TreeGlowUp (operated by Lubomír Štěpančík, sole trader), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic. Email: support@treeglowup.com. Phone: Not available (customer support is provided by email at support@treeglowup.com).

Operator: TreeGlowUp (operated by Lubomír Štěpančík, sole trader), Lubomír Štěpančík, Kochavec 123, 763 21 Rokytnice, Czech Republic, company registration number (IČO 17599741), VAT status: Not VAT registered. Email: support@treeglowup.com.